Innola Solutions is fully prepared to cover various kinds of operationalized application software maintenance, support, and enhancement processes to ensure the stable operation of the system and efficient management of its further evolution.
The objectives of the Maintenance activities are to maintain the steady state of the system, handle system faults, and support evolving user requirements continuously. Upon system completion, it’s expected that knowledge transfer and operational engagement of the client into a collaborative development and technical support environment to be finalized. The exact delineation of the responsibilities regarding continued customization development, quality assurance, pre-production staging, and testing of the upgrades will be defined and fixed in the according SLA (Service Level Agreement). In any possible scenario, the client technical support team will serve as the first line of system support and maintenance including a hotline, and Innola Solutions will provide a second line of system maintenance and support, addressing any bug fixing and providing core technology support to the client’s developers.
The assigned developers from Innola Solutions will work together with the client staff to implement requested changes or resolve issues. The methodology for evaluating software changes is derived during the development period and used during maintenance.
