Knowledge Transfer

Knowledge Transfer to build client capacity is a continuous collaborative process of education of the local development team by Innola Solutions specialists

We consider two types of knowledge that may be identified as tacit 
and explicit.

Tacit knowledge

Tacit knowledge is knowledge that is hard to transfer or pass along through writing or speaking. It is developed through a person’s experiences, observations, and insights, and it requires shared activities to transfer or impart this knowledge. Tacit knowledge transfer could include:

• Work shadowing/mentorship
• Guided experience
• Communities of practice

Explicit knowledge

Explicit knowledge is knowledge that is easily shared and transferred through writing or speaking. It is information that can easily be picked up from talking to someone, reading a book, or looking something up online. Explicit knowledge transfer could include:

• Knowledge base
• Instructor-led sessions

The process of engaging client’s development resources

The process consists of both dedicated face-to-face training sessions and remote sessions of development support and might be defined 
by three major phases:

Initiation

Active knowledge transfer

Remote and on-site development support

The Initiation phase is characterized by the mobilization of the local development team and its readiness preparation in terms of the required individual technological skills and experience.

The second phase, Active Knowledge Transfer,
is the most important and critical and consists
of three major stages:

Key stakeholder engagement is the recommended approach for a quick start to implementation. The team for years practiced the agile approach and adopted it in its many

Introduction to Innola Framework and client’s development team engagement:

This is a face-to-face stage of training sessions and practical lessons to familiarize developers with all specific aspects of the Innola Framework architecture, functionality, configuration, localization, administration and introductory customization — forms, reports, workflows, and rules.

Distributed team collaborative development work:

This is the second stage, which aims to begin real development work performed by the local development team in close collaboration with our team and assisted by them in any possible issues and deadlocks.  This stage is considered the most critical stage that validates the local team’s potential capacity and allows early identification of possible risks for the eventual takeover of the development by the local team.

In-depth Innola Framework customization and extension:

This is the completion stage of the active knowledge transfer phase conducted on site with the local development team and working on the critical aspects that remain to be clarified for on-going customization and extensions development. A detailed development plan is structured for all of the intended deliverables and potential capacity risks addressed with constructive mitigation measures.

Remote and on-site Development Support is the final phase of the knowledge transfer completion and the lead role transition over to the local team. After this transition is completed, the local team will be able to continue customizing and extending the system according to their development plan.

The Innola Solutions role will be:

• To provide timely and efficient support to the developers
• Assist in resolving the most difficult issues related to the core Innola Framework platform